I – SHIPPING POLICY
At E-Bike Riders, we understand that timely delivery of your orders is crucial. We offer a variety of shipping methods to meet your needs and budget. Our team ensures that your orders are packed securely and delivered on time.We also provide detailed information about the shipping costs on our website. You can choose the shipping method that suits you best.If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.
II/ RETURN AND REFUND POLICY
At E-Bike Riders, we want you to be completely satisfied with your purchase. If you are not satisfied with your order or have changed your mind, we offer a 100% FREE return and exchange service. You can return or exchange the product within 30 DAYS of purchase . The product must be unused and in its original packaging. We accept returns for both defective and non-defective products.
We will refund the full purchase amount or exchange the product for you. The refund shall be done in the same account or card that been usedduring the purchase. You must send a email to us with pictures or videos explaining the issues with your product an then we will comunicate to you the Drop Off Location more close to you to send back the product. In case you prefer a refund, the refund will be done within 15 DAYS.
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at contact@e-bikeriders.com or via whatsapp +353 89 983 5792.
III/ DELIVERY & SHIPPING COSTS
Our goal is to ensure the fastest and best quality transport of your e-bike to your home. Euro-E-Bikes’s exclusive parcel partner is Kuehne + Nagel — the world’s leading logistics provider. Electric bicycles from Euro-E-Bikes are shipped in a 98-100% assembled ‘ready-to-drive‘ state. This means that the recipient only needs to attach the left and right pedals and put the handlebars in the upright position. If an e-bike is not in stock, the delivery time is extended analogue to the delivery in our warehouse.
IV/ Where we deliver our e-bikes?
We deliver to all countries in Europe within the EFTA agreement – All the EU member states, plus Switzerland and Norway. Price and delivery time vary according to the customer’s specific destination and tracking link sent by email.
E-bikes from Euro-e-bikes are shipped in ‘ready-to-ride’ condition by Kuehne + Nagel – the world’s leading logistics company. Your order will be delivered directly to your delivery address. We deliver only 100% assembled e-bikes.
V/Payment methods
At E-Bike Riders, we know that price and quality make all the difference when buying your e-bike. To guarantee you the most competitive price in Europe, We offer payment throught LINK with your Credit/Debit Card or via SEPA payment by bank transfer directly to our bank account . Unfortunately, we do not accept cash on delivery (neither card nor cash) for logistic reasons.
VI/Delivery Cost
We deliver to all countries in Europe within the EFTA agreement – All the EU member states, plus Switzerland and Norway. Price and delivery time vary according to the customer’s specific destination and tracking link sent by email.
E-bikes from Euro-e-bikes are shipped in ‘ready-to-ride’ condition by Kuehne + Nagel – the world’s leading logistics company. Your order will be delivered directly to your delivery address. We deliver only 100% assembled e-bikes. Our delivery fee is €150,00.
Need help?
Contact us at contact@e-bikeriders.com or via whatsapp +353 89 983 5792 for questions related to refunds and returns.
